NOTICE STUDENT COMPLAINT POLICY

Dear Students:

Policy and Procedure to Resolve Student Grievances/Complaints
An admonition or disciplinary probation may be administered by the Program Director or his designee without further consultation. All cases involving restitution, suspension, or dismissal of students will be referred by the Program Director. Any staff member or students may file a complaint with the Program Director for violations of policies and procedures. Written notice will be given to a student charged with violating the policies set out in this document. If a student requests a meeting, the Program Director will schedule a meeting. If the student does not request a meeting, a written decision will be made and the student may petition for appeal within ten working days following receipt of the decision. The student has the right, if he/she desires, to be represented by counsel or other advisors (at his/her own expense), parents, and relatives.

(No more than three of the aforementioned shall be present in the hearing at any one time.) A written decision will be issued within ten working days after the hearing.

The students may petition for appeal within ten working days of receipt of the decision by writing a letter to the Program Director outlining the reasons the student objects to the decision of the Program Director and providing any written evidence supporting the student’s position.

Unresolved Grievances should be directed to:
Texas Workforce Commission Career Schools and Colleges,
Room 226 T, 101 East 15th Street Austin, Texas78778-0001
Phone: 512-936-3100
Website at http://csc.twc.state.tx.us/
Grievance Procedures (Non-Academic)

The grievance procedure described below is applicable to non-academic student complaints, including complaints of unlawful discrimination or unfair treatment on the basis of the following: Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 173, as amended, The Family Rights and Privacy Act of 1974, The Age Discrimination Act of 1975, and The Americans with Disabilities Act of 1990

Level 1– Since grievances shall be raised and settled promptly, a grievance shall be raised as soon as the event occurs or the student gains knowledge of it and in no event more than 60 days after the event occurred. If a complaint cannot be resolved informally, the student may file a written grievance following a written response from the Program Director. The written grievance is filed with the Program Director and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought. The Program Director shall provide a written response to the student typically within thirty days of receipt, unless the situation required additional research or investigation. All discrimination or sexual harassment matters should be brought immediately to the attention of the Program Director. Unresolved Grievances should be directed to:

Texas Workforce Commission Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas78778-0001
Phone: 512-936-3100
Website at http://csc.twc.state.tx.us/